Privacy Policy
Advantage Horsemanship LLC Privacy Policy
Last Updated: 3/14/2024
Advantage Horsemanship LLC ("Advantage Horsemanship," "we," "us," or "our") is committed to protecting the privacy of our users. This Privacy Policy outlines how we collect, use, disclose, and safeguard your information when you visit our website or use our services.
By accessing our website or using our services, you consent to the collection, use, and disclosure of your information in accordance with this Privacy Policy. If you do not agree with the terms of this Privacy Policy, please do not access our website or use our services.
Information We Collect
We collect both personal and non-personal information from you when you interact with our website or use our services. This information may include:
1. Personal Information:
- Name
- Email address
- Phone number
- Mailing address
- Payment information (such as credit card details)
- Other information you provide voluntarily (e.g., through forms or correspondence)
2. Non-Personal Information:
- Internet Protocol (IP) address
- Browser type
- Operating system
- Referring website
- Pages visited on our website
- Time spent on our website
How We Use Your Information
We use the information we collect for various purposes, including but not limited to:
1. Providing and maintaining our services
2. Communicating with you about your account or our services
3. Processing payments
4. Responding to your inquiries and requests
5. Improving our website and services
6. Sending you promotional and marketing communications
7. Protecting our rights and interests, as well as the rights and interests of our users and third parties
8. Complying with legal obligations
How We Communicate with Site Visitors
We may contact you to notify you regarding your account, to troubleshoot problems with your account, to resolve a dispute, to collect fees or monies owed, to poll your opinions through surveys or questionnaires, to send updates about our company, or as otherwise necessary to contact you to enforce our User Agreement, applicable national laws, and any agreement we may have with you. For these purposes, we may contact you via email, telephone, text messages, and postal mail. We strive to communicate with you in a manner that is convenient and efficient, while also ensuring compliance with applicable laws and regulations regarding communication preferences. If you have any concerns about how we communicate with you, please contact us at info@advantagehorsemanship.com.
Information Sharing and Disclosure
We may share your information with third parties in the following circumstances:
1. With your consent
2. With service providers who assist us in operating our website or providing our services
3. With our business partners for marketing or promotional purposes
4. In response to a legal request (e.g., court order or subpoena)
5. To protect the safety, rights, or property of Advantage Horsemanship, our users, or others
Data Security
We take reasonable measures to protect your information from unauthorized access, alteration, disclosure, or destruction. However, please note that no method of transmission over the internet or electronic storage is 100% secure, and we cannot guarantee absolute security.
Your Choices
You have the right to access, update, or delete your personal information. You may also opt out of receiving promotional communications from us by following the instructions provided in such communications.
Changes to This Privacy Policy
We may update this Privacy Policy from time to time. Any changes will be posted on this page, and the "Last Updated" date at the top of this page will be revised accordingly. We encourage you to review this Privacy Policy periodically for any changes.
Contact Us
If you have any questions or concerns about this Privacy Policy or our privacy practices, please contact us at info@advantagehorsemanship.com.
Thank you for choosing Advantage Horsemanship LLC.
Refund Policy
Advantage Horsemanship Refund Policy
30-Day Money Back Guarantee
At Advantage Horsemanship, we stand by the quality of our products and aim to ensure your complete satisfaction. If you are not fully satisfied with your purchase, you may return it within 30 days of the delivery date for a full refund, under the following conditions:
- Condition of Return: The product must not be altered from its original shape in any way. Light wear is acceptable, but any significant modifications or damages will void the refund guarantee.
- Proof of Purchase: Please include the original receipt or proof of purchase with your return.
- Packaging: Whenever possible, return the product in its original packaging to prevent any damage during shipment.
Extended Return Period
If you are unable to return the product within the initial 30 days, we offer an additional 30-day period during which you can still return the product for a refund, subject to a 20% restocking fee. This means you have a total of 60 days from the delivery date to return your product.
- Restocking Fee: Returns made between 31 and 60 days from the delivery date will incur a 20% restocking fee, which will be deducted from your refund amount.
- Condition of Return: As with the initial 30-day period, the product must not be altered from its original shape, and only light wear is acceptable.
- Proof of Purchase: Ensure to include the original receipt or proof of purchase with your return.
- Packaging: Return the product in its original packaging whenever possible.
Return Process
1. Initiate Return: Contact our customer service team at 877-574-6773 to initiate your return. Please provide your order number and reason for the return.
2. Return Authorization: Our team will provide you with detailed instructions on how to proceed with the return.
3. Shipping: Ship the product back to us using the provided instructions. Customers are responsible for return shipping costs.
Refund Process
- Once we receive your returned product, our team will inspect it to ensure it meets the return conditions.
- If the return is approved, we will process your refund within 7-10 business days.
- The refund will be issued to the original method of payment. If you return the product after the initial 30 days and within the extended period, the 20% restocking fee will be deducted from your refund amount.
Non-Returnable Items
- Products that have been significantly altered, damaged, or show signs of heavy use.
- Products returned without proof of purchase.
- Items returned after the 60-day return window.
For any questions or concerns about our refund policy, please contact our customer service team at 877-574-6773. We are here to assist you and ensure your experience with Advantage Horsemanship is exceptional.